PRIVACY

Privacy Notice

Information we handle

We may process identity and contact information, addresses, dependant information, professional credentials, subscription and payment records, legal-assistance requests, case documents, communications, device/security records and audit events.

Why we use information

Information is used to administer subscriptions, verify eligibility, process payments, connect members with lawyers, manage legal matters, monitor professional credentials, communicate service updates, prevent fraud and meet legal or professional obligations.

Legal confidentiality

Legal case information may be confidential or privileged. Access is restricted by role, assignment and business purpose. Internal, privileged and member-visible information are classified separately.

Sharing

Information may be shared with the responsible lawyer, authorised operations staff, payment and communications providers, technical service providers and authorities where lawfully required. Service providers must be appropriately controlled.

Security

Controls include private file storage, access permissions, secure sessions, audit logging, protected downloads and backup procedures. No system can guarantee absolute security.

Retention

Records are retained according to contractual, legal, financial and professional requirements. Some records cannot be deleted immediately, including financial transactions, audit history and case records subject to professional duties.

Your choices and rights

Subject to applicable law, individuals may request access, correction or appropriate handling of their personal information and may manage communication preferences. Identity verification may be required.

Communications

Transactional email and SMS may be sent for payments, case progress, document reviews and other service events. Marketing communications should use separate consent and opt-out controls.

Contact

The final privacy contact, physical address and escalation process will be inserted before launch.